Overview

At MK-Enterprises, we strive to provide our customers with high-quality daily use products and a seamless shopping experience. We understand that sometimes, orders may need to be canceled due to unforeseen circumstances. Our cancellation policy is designed to be fair and accommodating while ensuring the integrity of our services.

Cancellation Time Frame

  1. Before Order Processing:

    • Customers can cancel their orders free of charge at any time before the order has been processed for shipping. Orders are typically processed within 24 hours of placement.

  2. After Order Processing:

    • If the order has already been processed but not yet shipped, cancellation requests will be subject to a processing fee equivalent to 10% of the total order value.
    • If the order has been shipped, it cannot be canceled. However, customers can still return the product according to our Return and Refund Policy.

How to Cancel Your Order

To cancel an order, please follow these steps:

  1. Online Cancellation:

    • Log in to your account on our website.
    • Go to the “My Orders” section.
    • Select the order you wish to cancel and click on the “Cancel Order” button.
    • Follow the on-screen instructions to complete the cancellation process.

  2. Email Cancellation:

    • Send an email to our customer service team at mkenterprises7321@gmail.com with the subject line “Order Cancellation Request.”
    • Include your order number, contact details, and reason for cancellation in the email.
    • Our customer service team will process your request and confirm the cancellation via email.

  3. Phone Cancellation:

    • Call our customer service team at [Customer Service Number].
    • Provide your order number and contact details to the representative.
    • The representative will assist you with the cancellation process and provide confirmation.

Refund Policy for Canceled Orders

  • Before Order Processing:

    • If your order is canceled before processing, a full refund will be issued to your original payment method within 5-7 business days.

  • After Order Processing:

    • If your order is canceled after processing but before shipping, a refund minus the 10% processing fee will be issued to your original payment method within 5-7 business days.

  • Shipped Orders:

    • Orders that have already been shipped cannot be canceled. However, you may be eligible for a return and refund under our Return and Refund Policy.

Important Points to Note

  • Non-Refundable Items:

    • Certain items, such as perishable goods (e.g., fresh fruits, some snacks), cannot be canceled once processed due to their nature. Please refer to our Return and Refund Policy for more details.

  • Order Modifications:

    • If you wish to modify your order instead of canceling it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.

Contact Us

If you have any questions or need assistance with canceling your order, please do not hesitate to contact our customer service team:

Thank you for choosing MK-Enterprises. We appreciate your business and are committed to providing you with the best products and services.